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Like these tips? Get them all in Scott Dawson's Handbook for the Modern Worker.
February 9

If you don't know, say so.

When put on the spot to answer a question, don't hem and haw. You either know the answer or you don't. "I think so" is a horrible hedge: it hints at a certain amount of confidence but leaves a huge amount of room for doubt. Don't guess. Be sure. If you're not, defer to someone who can be.